Health Care module measures nine personality characteristics related to positive job performance and a
customer service orientation:
- Positive Service Attitude - Favourable view of patients, their families and the service role
- Energy Level - Active and productive
- Frustration Tolerance - Emotionally optimistic and resilient
- Accommodation to Others - Willing to meet the needs of other people
- Acceptance of Diversity - Tolerates others different from self
- Empathy - Shows understanding for the feelings and needs of others
- Multi-Tasking - Enjoys handling multiple tasks simultaneously
- Rapport - Socially at ease with others
- Accountability - Takes personal responsibility for results
- Integrity - Strong work ethic
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