Use SELECT for Call Centers to identify a candidate's potential for success in following types of call center jobs:

•  Inbound Service Representatives
•  Inbound Sales Representatives
•  Outbound Sales Representatives
•  Combined Inbound and Outbound Sales
•  Inbound Sales and Service

SELECT testing module will help you to hire candidates who:

•  Display a positive, confident attitude
•  Show customer sensitivity
•  Overcome objections and make recommendations
•  Lead customers effectively to a close
•  Are optimistic and resilient
•  Show a genuine desire to sell

Inbound Service measures:

•  Positive Service Attitude - Favourable view of customers and the service role
•  Energy - Active and productive
•  Accommodation to Others - Willing to meet the needs of other people
•  Acceptance of Diversity - Tolerates others different from self
•  Frustration Tolerance - Emotionally optimistic and resilient
•  Integrity - Strong work ethic

Inbound Sales measures:

•  Productive Attitude - Faith in self and a positive outlook on others
•  Energy - Active and productive
•  Accountability - Takes personal responsibility for results
•  Influence - Enjoys persuading callers and leading the conversation
•  Social Comfort - Puts others at ease
•  Frustration Tolerance - Emotionally optimistic and resilient
•  Preference for Structure - Enjoys following procedures and guidelines
•  Integrity - Strong work ethic

Outbound Sales measures:

•  Productive Attitude - Faith in self and a positive outlook on others
•  Energy - Active and productive
•  Multi-tasking Ability - Ability to work on several different tasks at once
•  Accountability - Takes personal responsibility for results
•  Assertiveness - Interpersonal forcefulness
•  Social Comfort - Puts others at ease
•  Diplomacy - Skill in handling people
•  Acceptance of Diversity - Tolerates others different from self
•  Frustration Tolerance - Emotionally optimistic and resilient
•  Criticism Tolerance - Can accept critical feedback
•  Integrity - Strong work ethic

The Customer Service module measures six personality characteristics related to positive job performance and customer satisfaction:

•  Positive Service Attitude - Favourable view of customers and the service role
•  Energy Level - Active and productive
•  Frustration Tolerance - Emotionally optimistic and resilient
•  Accommodation to Others - Willing to meet the needs of other people
•  Acceptance of Diversity - Tolerates others different from self
•  Integrity - Strong work ethic

Optionally, the Customer Service module will also measure:

•  Retail Math - A test of basic arithmetic, making change and doing simple markdowns
•  Counterproductive Behaviours - Attitudes toward drug use, reliability and theft