Service Excellence   Customer Satisfaction   Empowerment   Excellence

Service Excellence - Customer Satisfaction

Six Star Program

A series of six customer service seminars for front line personnel, their supervisors and managers.

Mission:  "To create world class customer satisfaction."

Participants leave these motivating, high content sessions understanding that "they" make the difference in providing world class customer satisfaction.

  Satisfaction Guaranteed: How to create lifetime customer loyalty.

  Winning With Difficult Customers: How you can say to the most difficult customers in the world..."Come and get me!".

  Stress-Free Service Excellence: How to create a stress-free environment for you and your customers.

  One Minute Service Selling: How to gain a competitive advantage by helping others get what they want.

  Managing Moments of Truth: How to continuously improve customer satisfaction.

  Self-Esteem and Service Superstars: Enhanced self-esteem equals enhanced service excellence.

The proven effectiveness of this program, with over one million graduates, is the
Just D.O.I.T. implementation process.

  Training Options
  • Public Sessions
  • On-Site Training
  • Train Your Trainer(s)
  • Video training complete with a Facilitator's Guide
  • Customization
  • Certification
  • T.I.P. Implementation Program